Information about Refunds/Returns
Personal identification information: We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number and postal address. Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information: We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system, the Internet service providers utilized and other similar information.
Requirements may apply to all aspects of interest-based advertising, including remarketing lists, ad content, data feeds, and advertiser sites
How we use collected information: Vernon Press collects and uses Users personal information for the following purposes:
· To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
· To process transactions. We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
· To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
· To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information: We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Your acceptance of these terms: By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Information about Returns
A. Returning Defective or Incorrect Book Items
Any items with production faults or items we have mistakenly sent you may be returned for a full refund. However, return postage costs will be met by Vernon Press only if you have contacted us in advance at: email@example.com.
B. Returning Other Items
Customers in the USA, Canada and other non-EU countries: Customers in the United States, Canada and all other countries outside the European Union may return an item (excluding digital products such as e-books) and obtain a refund of the purchase price on the strict condition that they contact us within seven working days after the item is delivered. This does not affect your rights to return items with production faults or items we have mistakenly sent you.
Customers in the European Union: Customers in the European Union have the legal right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered (excluding digital products such as e-books). To cancel your purchase you must contact us either by email (firstname.lastname@example.org) or by writing at the address below within the seven working day cooling off period.
Vernon Art and Science S.L.
C/ Sancti Espiritu, 17
All customers: We will refund the purchase price for the item(s) as soon as we have received notice of your cancellation of this order and a proof of return postage.
Please note that you are responsible for return postage costs unless the item is damaged or defective, or is different to the one you ordered.
The return must be completed within 30 days from the original shipment date.
We suggest you use a return shipping method that issues tracking numbers, so you can ensure the item is safely returned. Please ensure that returns are packed well. We retain the right to request payment of the full price if we receive the item in poor condition.
Page last updated on: February 26th 2017. All information correct at the time, but subject to change.